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Quality and CSR

We consider it only natural to take responsibility for our actions, especially when they affect our society as a whole.



Your satisfaction is the most important condition for a good long-term relationship. Our professionals strive to maintain the high quality of our services on a daily basis. We have developed a system to register the delivery indicators at the order- or line level daily.

Over the years, we have achieved a correct delivery rate of 99.8%, and each quarter we issue a detailed report on our delivery performance.

Quality is embedded in every part of our organisation. We see it as our duty to deliver the highest possible quality of products and services. This is critical for the long-term development and growth of our company and customers. Meeting al requirements of our Quality management system as well as aiming to continuously improve our way of working allows us to meet this duty.



Our mission is to provide our customers with high quality and cost-effective logistics solutions to improve their competitiveness in the market and meet their needs with professionalism, flexibility and social and environmental responsibility, through our customized national and international warehousing and forwarding services.



Consolidate our position as a leading company in the logistics supply chain oriented to SME’s, recognized worldwide for the excellence of our services and the professionalism of our people, where trust, quality, continuous improvement and added value are the key to establish long-term partnerships with our customers, resulting in sustainable growth and economic, social and environmental benefits for all involved.

Our CSR policy

In addition to taking our responsibility for ourselves for granted, we also see corporate social responsibility as a matter of course.

Our corporate social responsibility can be traced back to our choices in terms of materials, technology, investments and suppliers. In order to reduce the environmental impact of our activities, we select our suppliers on the basis of environmental and sustainability certification, among other things.


Waste processing

After the arrival of shipments, we separate the waste from our customers’ suppliers. This waste is 100% recycled. We use special press containers that store our plastic and cardboard so that the waste processor has to collect the containers as few times a year as possible. After this, both waste streams are 100% recycled. The waste from our wooden pallets is collected by our pallet supplier and reused to repair pallets. When processing our total industrial waste, 94% of the total waste stream is completely circular.


Packaging materials

We only use recycled packaging cardboard to package our customers’ goods to B2B & B2C recipients. When filling packaging for B2C orders and / or fragile goods, we use recycled filling material, with the positive result that we were fortunately able to keep 173 trees in 2022! The total positive impact is even greater because we have a special machine with which we can fully circulate all our own waste cardboard and reuse it as filling material. We no longer use sealing foil to stack our incoming goods and we always use 100% biodegradable self-adhesive paper packing list envelopes for sending all shipping documents (such as packing slips and invoices).



Our warehouse of 18.500m² is 100% equipped with LED lighting and we reduce the heating energy here. Our employees only use electric rolling stock.



To minimize our consumption of paper, we send our invoices digitally and request our suppliers to send incoming invoices digitally as well. In addition, all employees use a Dopper bottle and drivers only use recycled cardboard cups. Our relations can also use our electric charging station for your EV in front of loading dock 22 for free during their visit.



We believe our employees are the driving force behind our success. Therefore we aim to put employees in their strength, where they thrive, and feel like they are contributing their specific skills towards the common goal of delivering high quality of services. Our flat organization structure creates an environment where every employee feels comfortable to share thoughts and ideas to improve our processes.

As Mondial Logistics, we are proud to be an accredited work placement company. This means that we offer students the opportunity to gain experience in the logistics sector. We believe it is important to support new talents and help them develop the skills needed for a successful career in logistics. As an accredited work placement company, we provide a safe and stimulating environment where students can learn from experienced professionals and gain experience in various aspects of the logistics process. We are happy to share our knowledge and help the next generation, contributing to the growth and development of the industry.


Our customers are our highest priority, we recognize that our customers success is imperative for our own success. We aim to establish long term relationships with our customers, we are determined to help our customers grow their business. We recognize todays competitive business environment requires our customers to deliver custom tailored products and quick deliveries, this is therefore embedded in our strategy of operation.



Mondial aims to contribute toward a “green” world. We recycle most of our waste and embed the environmental thinking throughout our entire organization.


Continuous improvement

We recognize keeping up with changing business environment requires change of our business as well. Therefore we are looking for possibilities to improve continuously, we have set-up our QMS in a way that supports this process.


Preferred suppliers

Our preferred suppliers’ CO2 emission reduction policy is an important part of any collaboration. See our collaborations below:

  • Our waste treatment process is provided by GP-Groot.
    • View their certificates here
  • Our packaging material is supplied by DS-80.
    • View their actions and news in the field of Environment and Sustainability here.
  • Our home carrier is DHL Parcel.
    • Check out their GoGreen project where they are aiming for 50% emission free in 2025 and 100% emission free in 2050.

At the moment, CO2 emissions are 100% compensated for shipments within the Benelux via our house carrier by means of via certified projects far away and nearby.